Average Reviews:
(More customer reviews)Update on 4/20/11:
I continued to have significant issues with the TomTom device, and with absolutely no help from TomTom, Amazon allowed me to exchange the product (which was very easy to do!). The replacement device works MUCH better -- I'm not experiencing the bugginess or lack of responsiveness I had with the previous device. I'm assuming my original had a defect with the touchscreen. I'm quite happy with the device itself, but I left the rating at 3/5 stars for 2 reasons:
1) My review of the MyTomTom software as of April 2011 and the false advertising (see below) stands.
2) TomTom Support does not seem ready to support the new product or software yet.
For those who care most about the GPS unit itself though, I'm very happy with it -- intuitive, responsive, beautiful interface, and more capable than previous TomToms. Once TomTom fixes their software and support, I'm sure a review could easily give it 5/5 stars.Original Review on 4/14/11:
I was excited to buy this product recently, and receive it on 4/12/11.
However, I have to warn everyone considering any of the newer TomTom VIA line to be cautious.
First, TomTom recently retired their old "TomTom Home" software for new "MyTomTom" software. Many of the features on this Amazon page and on TomTom's page are NOT available because the new software is incapable of supporting those features. This includes map sharing (sharing updates), QuickGPSFix, speed camera updates, voice purchases, backing up your device, etc. I confirmed this via email and via a phone call with TomTom Support. Online forums seem to suggest that it could be months or longer before the software provides this. The phone support rep said that perhaps some of the features would be offered in 30-60 days.
Secondly, the device I received has a sluggish interface most of the time, and the interface will freeze (especially if there's no GPS signal) the rest of the time. The routing functionality is very fast, but it's not useful if you can't actually interact with the device. I received a bit of a runaround from TomTom Support, and even sent them a video I recorded of the problems -- they had no suggestions and suggested I wait for the next application release to fix the bugs.
Finally, the TomTom support site and reps are not ready to support these new devices. Their online support site has articles which fail to even list the new VIA line and their phone support menu doesn't even include it. When using email support, the support rep kept sending me articles on other TomTom models.
Just to summarize, you won't receive the features advertised (this is confirmed), and my experience with the device was poor from the start. I can't express how disappointed I am -- this looked an excellent product, and the interface is beautiful... but unusable.
Click Here to see more reviews about: TomTom VIA 1535TM 5-Inch Portable Bluetooth GPS Navigator with Lifetime Traffic & Maps
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